Terms and Conditions

The price for hotel accommodation includes the booked meals as well as all legal Taxes.

Please note that unless otherwise stated, the prices are per person and not per unit! The accommodation can lodge up to the maximum number of persons as shown in the description, whereby bedding for persons beyond the optimal occupancy can be a l couch/sofa bed or a separate bed.

Boarding

• BB: breakfast is provided in continental, enriched or American style, which is offered in buffet form
• HB: Breakfast and one warm meal per day (normally dinner)
• FB: Breakfast and two meals per day from which one must be warm.
• AI: (All Inclusive) In addition to breakfast, lunch and dinner coffee and cake or ice cream is served at specific times of the day. Drinks are normally various soft drinks like Pepsi Cola, Lemonade, orangeade, Ice tea…. Filter Coffee, Espresso, Cappuccino, Nescafe, Greek coffe, various Teas, Draught Beer, Cretan Table wine, Ouzo, Tsikoudia, Brandy, Rum, Gin, Vodka, Tequila, Campari, Martini, Whisky and several Cocktails and long drinks that can be prepared with the above mentioned available drinks. Wearing a plastic All inclusive armband is obligatory.

Arrival/Departure

The accommodation is normally ready for occupation at 14:00 on the day of arrival. We ask you to be patient if arriving before this time and have to wait a while for the room. Please understand that on departure the room must be vacated by 12:00 as thorough cleaning takes time.

Damages

Guests are obliged to report any damages to indoor/outdoor furnishings and fittings to the reception staff and will be held responsible for any eventual charges. Damages, which are not reported during the stay and for which the hotel makes a claim (up to 2 days after departure), will be later invoiced to the guest.

Domestic Animals

Pets are not allowed in our Hotel. In cases, where there is an exception, it is mentioned in the description. Non-compliance can lead to refusal of occupancy of the booked accommodation. Guests are personally responsible for obtaining regulations regarding the import of animals. Generally, pets are forbidden in swimming pools for hygienic reasons, and any damage caused by pets is to be reported immediately to the reception. Pet owners will be required to cover the costs of any damage (see DAMAGES)

Local Services

Information regarding public services such as shops, restaurants, museums, water sports, public transport etc is given just as a guide as services can change without warning during the low season periods.

Online Reservation and Payment Conditions

Hotels: reservations can be made according to availability only with use of a credit card. Details given at the time of booking allow us to deduct the amount from your credit card. In case of booking you will receive confirmation per mail and payment details. This confirmation E mail is also valid as hotel voucher and has to be presented upon arrival.

OTHER METHODS OF BOOKING

You can also make a booking by e-mail, fax or telephone. For this please use our service centre.

Tel.: +30 28970 22297
Fax: +30 28970 23597
e-Mail: info@kostamarepalace.gr

If you need help with your holiday plans please contact the service centre or send us an e-mail

Tel.: +30 28970 22297
e-Mail: info@kostamarepalace.gr

Method of Payment

Bank transfer:

Please use the following account:

ALPHA CREDIT BANK of GREECE
IBAN GR 7601406610661002320001242
ACCOUNT NR. 661-00-2320-001242
SWIFT NR. CRBAGRAAXXX
IRAKLION / CRETE
BRANCH 661
ACCOUNT HOLDER: K. BADOUVAS S.A.

Credit cards

We accept the following: Visa and MasterCard

To debit your credit card with the due amount we use only the most modern coded, safety system in order to guarantee data protection. Payment is made through a secure website with Visa or MasterCard in co-operation with Eurobank-Greece, which will also verify the card details. By missing or false booking information, your data will be deactivated and you will be informed by e-mail or telephone (where possible). We guarantee that all your personal data will be handled with the utmost discretion and that no information will be given to third parties.

Travel Documents

As soon as your credit card details have been verified by the bank and the amount debited, you will receive your travel documents (voucher) by e-mail. Depending on the travel packet or service, please hand over the voucher on arrival (e.g. hand over of car rental voucher when making contract, hotel voucher to the reception on arrival).

Extension of Stay

If you wish to extend your stay we will always try to help, but an extension is not always possible.

Early/Premature Departure

If you wish to discontinue your stay for any reason and leave early, you will have no claim to a possible refund.

Cancellation Fees

For cancellations made by guests (during the period before arrival as shown below), we will withhold the following amounts:

• Up to 6 weeks = 0%
• 6-4 weeks = 20%
• 4-2 weeks = 30%
• 2-1 weeks = 50%
• under 1 week = 100%.

PRIVACY and SECURITY POLICY

We believe that privacy and security are top priorities for all the online transactions which are made through our website.

Any personal information collected from our website visitors is stored and used solely for identification purposes to complete and administer booking details and also to facilitate a search in case of additional requests and queries. Only authorised personnel have access to this information.

Credit card information provided from our customers when completing a booking is processed directly into the ProxyPay Secure Online Payment System. The ProxyPay system belongs to Eurobank, one of the largest and most credible banks of Greece. Through the use of the ProxyPay system, Kostamarepalace.gr does not collect or store any credit card information in its own facilities, as Eurobank carries out all the electronic transations (i.e. credit card verification, clearance and electronic payment).

Credit card information is transmitted using SSL encryption technology (Secure Socket Layer). Kostamarepalace.gr is a certified – authorised secure website from VeriSign Inc, which is one of the leading electronic security companies worldwide.

None of the personal information provided by our customers is sold, lent or otherwise to third parties or unauthorised personnel. Kostamarepalace.gr may update its privacy & security policy in the future. In that case we will notify our customers & partners by sending relevant emails or by placing a prominent notice into our Website.

If you have any questions about our Privacy Policy and the online purchasing process, please contact us using our Contact Form or by telephone: +30 28970 22297.